From Your Mouth to God's Ears.

 This is brought to you directly from http://www.jpmorganchase.com/corporate/Corporate-Responsibility/homeownership.htm

 I have taken the liberty to underline and put in red... where I personally get stumped.  :)  Have a Happy Day!!

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Homeownership Preservation

Our Homeownership Preservation Office works with community leaders, housing advocates, public officials, investors and, most importantly our borrowers to help homeowners to stay in their homes. We work with our colleagues across the industry to develop policies, practices and solutions to help sustain homeownership. Our staff will do whatever it takes to help our customers, during these stressful times in their lives.   ****(my question...How will does your staff do whatever it takes to help your customers...if they won't infact talk to them....how does that work??  This one stumps me)****

The Homeownership Preservation Office:

• has opened 30 Chase Homeownership Centers (CHOCS) across the U.S. with plans to open 21 more by March 2010. Find a Chase Homeownership Center near you.
• has set up a hotline for in-depth counseling to Chase mortgage customers who are delinquent or at risk of foreclosure.
• created a targeted program to donate or sell distressed properties at reduced prices, in designated areas, to community groups and non-profit housing providers.
• has worked on industry-wide foreclosure prevention initiatives in Chicago, Atlanta, Detroit, New York City, Indianapolis, Dallas and Houston as well as Colorado and Ohio.
• facilitated foreclosure prevention training sessions to the non-profits and has trained more than 3,000 staff in non-profit agencies since its inception.
• helps more than 5,000 customers each month who need help making their mortgage payments.

Chase's Homeownership Preservation Office is also participating in the NeighborWorks America and Homeownership Preservation Foundation's national foreclosure intervention campaign along with other industry leaders including members of the Financial Services Roundtable's Housing Policy Council.